'Quality World' Editorial on QuEnHeSa model

'Quality World' (May 2011) editorial states the following -

"It is a matter of pride that the 'QuEnHeSA' project for an Integrated Management System has been well accepted as an idea globally and has benefited from suggestions provided by experts for improvement. A brainchild of the Singhals, the QuEnHeSa model, is an attempt to integrate all the important elements of industrial production, that is, the quality of production, the right environment, occupational health and safety management systems, into a single management system. This provides a platform to assess the ability to meet customer's demands. Once finalized, the model will certainly benefit thousands of organizations internationally since it encapsilates the ISO 9001:2008 QMS guidelines along with ISO 14001:2004 EMS and OHSAS 18001:2007 standards under one roof. The editorial team wishes the Singhals success in this endeavour."

The journal also published the four page press note on 'Development of QuEnHESa model for Integrated Management Systems' (p.21 - 24).

‘Quality World’ is monthly journal and its address is as under:
Quality World
323, RG Complex – II
Sector 14, Rohini, Delhi – 110085, India.
Phone – 011 – 47029897, 27550976
Fax – 011 – 27550976
Email – qw@qualitypride.com
Website – www.qualitypride.org

Development of ‘QuEnHeSa’ model for Integrated Management Systems

Press Note

“QuEnHeSa‟ is a model for integrating quality, environment, health and safety management systems‟ requirements into a single document, thus will benefit thousands of organizations implementing integrated management systems. The model is in development stage and its first draft was issued in the month of September 2010, second draft in November 2010 and final draft in January 2011. This model is being developed by Dr. Divya Singhal and Keshav Ram Singhal, who started their efforts for developing this model in June 2010. Copies of the first draft of this model were sent to hundreds of professionals and users all over the world. Many of the professionals have responded with useful comments and suggestions. The developers have adhered to the following stipulated „QuEnHeSa‟ model development plan: Issue of „QuEnHeSa‟ model draft 1 – September 2010 Issue of „QuEnHeSa‟ model draft 2 – November 2010 Issue of „QuEnHeSa‟ model final draft – January 2011 Release of „QuEnHeSa‟ model – issue no. 1 was due in March/April, 2011, however the developers are in the process of reviewing of the final draft and then release the model issue no. 1. Review of model will be a continuous process. The purpose of „QuEnHeSa‟ model is to provide a model to follow in setting up and operating integrated management systems (integrating quality, environmental, occupational health and safety management systems). The model can be used by organizations, as a guide, to implement integrated (Qu = quality, En = environmental, HeSa = occupational health and safety) management systems and to assess the organization‟s ability to meet customer, statutory and regulatory requirements applicable to the product, and the organization‟s own requirements and also compliance to the requirements as per the model. During the development of the „QuEnHeSA‟ model, following twelve principles have been considered: Customer focus, Leadership, Involvement of people, Process approach, System approach to management, Continual improvement, Factual approach to decision making, Mutually beneficial supplier relationship, Environmental performance, Prevention of pollution, Health and safety performance, and Prevention of accidents


The „QuEnHeSa‟ model requirements are organized into eight broad elements (clause 4 to 11) as under:
Clause 4 – „QuEnHeSa‟ – Integrated management systems
Clause 5 – Management responsibility
Clause 6 – Resource management
Clause 7 – Design and development
Clause 8 – Purchasing
Clause 9 – Implementation, operation and product realization
Clause 10 – Emergency preparedness and response
Clause 11 – Monitoring, measurement, analysis and improvement

QuEnHeSa Model Introduction General „QuEnHeSa‟ Model is a model for integrating quality, environment, health and safety management systems‟ requirements into a single document, thus benefiting thousands of organizations who are implementing ISO 9001:2008 QMS, ISO 14001:2004 EMS and OHSAS 18001:2007 Standards. The adoption of „QuEnHeSa‟ Model should be a strategic decision of an organization. The design and implementation of „QuEnHeSa‟ model (implementation of integrated QMS, EMS and OHSAS management systems) is influenced by: organization‟s environment (present and future) and the risks associated with the organization‟s environment, varying needs of the organization, particular objectives of the organization, products the organization provides, processes the organization employs, organization‟s activities, legal and other requirements, size, type and structure of the organization
The purpose of „QuEnHeSa‟ Model is to provide a model to follow in setting up and operating integrated management systems (integrating quality, environment, occupational health and safety management systems). This model incorporates the features on which developers of „QuEnHeSa‟ model have reached a consensus. It is not the intention of this model to imply uniformity in the structure of the integrated management systems as per this „QuEnHeSa‟ model or uniformity of documentation.

This „QuEnHeSa‟ model can be used by organizations, as a guide, to implement integrated (quality, environmental, occupational health and safety) management systems and to assess the organization‟s ability to meet customer, statutory and regulatory requirements applicable to the product, and the organization‟s own requirements and also compliance to the requirements of this „QuEnHeSa‟ model. During the development of this „QuEnHeSa‟ model, following twelve principles have been considered: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, mutually beneficial supplier relationship, environmental performance, prevention of pollution, health and safety performance, prevention of accidents
‘QuEnHeSa’ model promotes process approach This „QuEnHeSa‟ model promotes the adoption of process approach while developing, implementing and improving the effectiveness of the integrated management systems based on this „QuEnHeSa‟ model. An organization has to determine and manage numerous linked activities. The process approach of „QuEnHeSa‟ model promotes the „Plan-Do-Check-Act‟ methodology.

Sustainable performance in implementing „QuEnHeSa‟ model is achieved through commitment, planning, implementation, monitoring, measurement and continual improvement. The „QuEnHeSa‟ model requirements are organized into eight elements (see clauses 4 to 11). Organizations implementing „QuEnHeSa‟ model must demonstrate their commitment for continual improvement of the performance and effectiveness of the integrated management systems. Compatibility with other management systems The following standards have been taken into consideration during the development of this „QuEnHeSa‟ model:
- ISO 14001
- OHSAS 18001
- ISO 9001

This edition of „QuEnHeSa‟ model is compatible with OHSAS 18001:2007, ISO 14001:2004 EMS, and ISO 9001:2008 QMS Standards. Organizations wishing to implement integrated management systems will find this „QuEnHeSa‟ model document as useful document. 1 Scope 1.1 General This „QuEnHeSa‟ model specifies requirements for integrated management systems (integrating quality, environment, health and safety management systems) where an organization:
(a) needs to demonstrate its ability to consistently provide product that meets customer requirements and applicable legal requirements,
(b) aims to enhance customer satisfaction through the effective application of the model,
(c) wishes to establish, implement and maintain integrated management systems in accordance with the requirements of this model,
(d) wishes to eliminate or minimize risk, including occupational health and safety risks,
(e) wishes to continually improve its performance,
(f) wishes itself of conformity with its „QuEnHeSa‟ policy,
(g) wishes to conduct self-assessment of their conformity with this „QuEnHeSa‟ model


1.2 Application Requirements mentioned in this „QuEnHeSa‟ model are generic and are intended to be applicable to all organizations, regardless of type, size and product they provide. Where any requirement(s) of this „QuEnHeSa‟ model are not applicable due to the nature of an organization and its product, the same can be considered for exclusion, provided justification for exclusion is clearly mentioned and such exclusions do not affect organization‟s ability, or responsibility, to provide products that meet customer, applicable legal and other requirements. Comments received for ‘QuEnHeSa’ model Robert Wimmers (Netherlands) stated – “The ISO 9001 governs the relationship between producer and client. The ISO 14001 governs the relationship between producer and its environment (be it local or global). The OHSAS 18001 governs the relationship between the producer and its internal employees and visitors. The main challenge facing anyone integrating these systems is to make certain any and all relationships are fully covered by the integrated system.” Helmut Jilling (Cleveland, Ohio) stated – “I liked it, and fully support the idea of integrating the systems. I have audited many companies who use a fully integrated approach. However, wouldn‟t it be simpler to call it Q+EHS instead of QuEnHeSa.” He also stated – “The integration sounds like a good approach.” Alice Correa (Brazil) stated – “First, I must say I have a particular view of integration of quality, environmental and health and safety issues. I see integration as not only integrating what the system have in common but also integrating issues that are just present in one of the systems and can add values to the QuEnHeSa performance as a whole. In this way these three aspects of business can be integrated in practice and not only on paper. The guide you have provided is a good reference but I believe much focused in the common issues among standards. It is helpful once it puts all the requirements in one single document. It could also, in my opinion, be a great contribution if it highlighted the possibility of integration of „what is not common‟ in that case it would be more of implementation guidance.” Martin Anderson (UK) stated – “You could add an appendix showing the mapping between the QuEnHeSa and standards (just to verify completeness). Outsourced process, I think this needs more thought and guidance. 9.10 – Participation can also include consultation on Operational, Quality and Environmental issues. 10 – Emergency preparation should also require tests of contingency plans, and the analysis of the results.” Andrew Cutz (Canada) stated about the QuEnHeSa model – “An interesting idea …” Priyavrat Thareja (India) stated – “QuEnHeSa model essentially carries the same format as QMS, thus simple to understand and integrate.”


Sally Goodman (UK) suggested a few points related to policy, planning, human resources, addressing competence of auditors etc. A few suggestions are under consideration, which he suggested for movement and integration of sections, such as, section 5.6 (Planning – Hazard identification and risk assessment procedure) before section 5.5 (Planning – „QuEnHeSa‟ objectives and targets), section 5.5 (Planning – „QuEnHeSa‟ objectives and targets) after section 10 (Planning – Legal and other requirements), section 5.15 (Management review) at the end, section 9.9 (control of monitoring and measuring equipment) be part of section 11 (Monitoring, measurement, analysis and improvement). Sally also reviewed model draft 2 and stated QuEnHeSa model to be a useful document and also suggested a few points. Prof. Jim Evans (University of Cincinnati) commented, “I think this is a wonderful and innovative concept …”

Organizations interested to implement integrated management system with the help of ‘QuEnHeSa’ model – Final Draft’ may contact one of the developers by sending an email to: krsinghal@rediffmail.com.

A blog „QuEnHeSa Model for Integrated Management Systems‟ provides awareness articles on the issue and same may be perused at http://quenhesa.blogspot.com.

Press Note released by: Keshav Ram Singhal, 117, Jeevan Vihar Colony, Anasagar Circular Road, Ajmer – 305004, India. Email: krsinghal@rediffmail.com

AN EFFORT TO INTEGRATE THREE MANAGEMENT SYSTEMS STANDARDS

AN EFFORT TO INTEGRATE THREE MANAGEMENT SYSTEMS STANDARDS
‘QuEnHeSa’ model – A private reference document

QW (UK) – March 2011 issue discussed the debate around joined up systems – Let’s get integrated? In the editorial (QW, UK, March 2011) Helen Stokes says, “If you ask a lay person what integrated management means, they are likely either to shrug their shoulders or to guess that it means ‘joined up’ management where all aspects of the business are considered holistically by the management team. Within quality, it could be argued that a majority of professionals would identify the practice of achieving triple certification to the management systems standards, ISO 9001 for quality, ISO 14001 for environment and OHSAS 18001 for occupational health and safety, as integrated management. Some would argue that other management systems standards, for business community, energy management or information security, might also form part of a certified integrated management system. Others still would argue that there is a clear distinction between the terms ‘integrated management’ and ‘integrated management systems’ and certification need not be final objective for all organizations.

Galina Robertsone (Quality Coordinator, Volvo Trucks, Latvia) rightly opined in her article ‘Integration is the future,’ and says, “Today’s era of globalization, coupled with the constantly increasing demands of customers and changes in environmental legislation, all point to the need to combine the requirements of what are currently separate management systems for quality, environment, health and safety, risk and so on, into a single integrated system instead. She also says, “There are a number of different approaches to the integration of separate management systems, which can be certified to ISO 9001 for quality management, ISO 14001 for environment management and other standards such as OHSAS 18001 for occupational health and safety, and ISO 27001 for information security management. ISO has worked to make such standards more compatible, so that it is now easier to devise an integrated system to comply with several of these standards, but at the same time there is still scope for discussion on how to apply integration. There is no ISO standard for integrated systems, although several countries such as the UL (PAS 99), Spain, France, Belgium and Denmark have developed their own national guidelines.” (QW, UK, March 2011).

It is true that there is no ISO standard for integrated management systems. However, ISO is revising its auditing guidelines ISO 19011 standard for integrated auditing, which clearly indicate the future of integrating management systems standards.

In India, one academician and one management system professional jointly started their effort to develop a model to integrate three management systems standards into a single document as ‘QuEnHeSa’ model for integrated management systems integrating quality, environmental and occupational health and safety management systems as a private reference document.


The purpose of QuEnHeSa Model is to provide a model to follow in setting up and operating integrated management systems (integrating quality, environment, occupational health and safety management systems). This model incorporates the features on which developers of QuEnHeSa model have reached a consensus. It is not the intention of this model to imply uniformity in the structure of the integrated management systems as per QuEnHeSa model or uniformity of documentation.

The QuEnHeSa model can be used by organizations, as a private reference guide, to implement integrated (quality, environmental, occupational health and safety) management systems and to assess the organization’s ability to meet customer, statutory and regulatory requirements applicable to the product, and the organization’s own requirements and also compliance to the requirements of this QuEnHeSa model. During the development of this QuEnHeSa model, following twelve principles have been considered:
• Customer focus,
• Leadership,
• Involvement of people,
• Process approach,
• System approach to management,
• Continual improvement,
• Factual approach to decision making,
• Mutually beneficial supplier relationship,
• Environmental performance,
• Prevention of pollution,
• Health and safety performance,
• Prevention of accidents

The QuEnHeSa model promotes the adoption of process approach while developing, implementing and improving the effectiveness of the integrated management systems based on this QuEnHeSa model. An organization has to determine and manage numerous linked activities. The process approach of QuEnHeSa model promotes the “Plan-Do-Check-Act” methodology. Sustainable performance in implementing QuEnHeSa model is achieved through commitment, planning, implementation, monitoring, measurement and continual improvement. The QuEnHeSa model requirements are organized into eight elements (in clauses 4 to 11). Organizations implementing QuEnHeSa model must demonstrate their commitment for continual improvement of the performance and effectiveness of the integrated management Systems.

The following standards have been taken into consideration during the development of the QuEnHeSa model:

- ISO 14001
- OHSAS 18001
- ISO 9001

The QuEnHeSa model is compatible with OHSAS 18001:2007, ISO 14001:2004 EMS, and ISO 9001:2008 QMS Standards. Organizations wishing to implement integrated management systems will find this QuEnHeSa model document as useful document.

QuEnHeSa model development journey started in June 2010, when Dr. Divya Singhal and Keshav Ram Singhal started their efforts to develop a model to integrate quality, environmental and occupational health and safety management systems. The developers issued the first draft of the model in September 2010. The copy of the first draft of the model was sent to hundreds of professionals for their comments and suggestions. Many of the professionals appreciated the efforts of the developers through their email and many forwarded their suggestions. The developers issued the second draft and final draft in November 2010 and January 2011 respectively.

Final Draft Informative version of QuEnHeSa model is available free. Persons / organizations interested to get a copy should contact by email to krsinghal@rediffmail.com. Full text of the Final Draft is available on a support contribution of US$ 25 (from organization / person outside India), Rs. 500 (from organization / person within India). Please note that the ‘QuEnHeSa’ model (Final Draft) is private reference document and not intended to be published as a public document.

QuEnHeSa Model for Integrated Management Systems

Why to refer to QuEnHeSa model to implement Integrated Management Systems?
QuEnHeSa model has been developed as a model guide for integrating quality, environmental and occupational health and safety management systems requirements into a single document, thus will benefit organizations implementing integated management systems.

Benefits to use ‘QuEnHeSa’ model for implementing integrated management systems:

- It will reduce training cost – Employees awareness programmes on ‘Integrated Management Systems Awareness’ conducted on the basis on ‘QuEnHeSa’ model will reduce cost of the organization.

- It will reduce time for implementation, thus provides faster and easy implementation of integrated management systems.

- QuEnHeSa model is easy to understand.

- QuEnHeSa model is compatible with international standards.

The developers of QuEnHeSa model started their efforts to develop an integrated management systems model in June 2010 and issued the first draft of the model in September 2010. This model draft was sent to hundreds of professionals for their comments and suggestions. Based on the inputs received, the developers improved the model draft and issued the model draft 2 in November 2010 and QuEnHeSa model final draft in January 2011.

QuEnHeSa model draft final version (Full text of the model draft) is available on a very nominal support contribution. QuEnHeSa model final draft informative version is available free and can be obtained by sending an email to krsinghal@rediffmail.com.

'QuEnHeSa' model

'QuEnHeSa' model -
- A guide for integrating quality, environmental andoccupational health and safety management systems,
- Copmpatible with ISO 9001:2008 QMS, ISO 14001:2004 EMS and OHSAS 18001:2007 standards
- Easy to follow,
- An interesting model guide,
- Useful document,
- For private circulation and private reference purpose,
- Very nominal support contribution required.

Please visit http://quenhesa.blogspot.com/2011/01/quenhesa-model-for-integrated.html

‘QuEnHeSa’ Model for Integrated Management Systems

QuEnHeSa model is a model for integrating quality, environment, health and safety management systems’ requirements into a single document, thus benefiting thousands of organizations who are implementing ISO 9001:2008 QMS, ISO 14001:2004 EMS and OHSAS 18001:2007 Standards. The adoption of QuEnHeSa model should be a strategic decision of an organization. The design and implementation of QuEnHeSa model (implementation of integrated QMS, EMS and OHSAS management systems) is influenced by:
• Organization’s environment (present and future) and the risks associated with the organization’s environment,
• varying needs of the organization,
• particular objectives of the organization,
• products the organization provides,
• processes the organization employs,
• Organization’s activities,
• legal and other requirements,
• size, type and structure of the organization

The purpose of QuEnHeSa Model is to provide a model to follow in setting up and operating integrated management systems (integrating quality, environment, occupational health and safety management systems). This model incorporates the features on which developers of QuEnHeSa model have reached a consensus. It is not the intention of this model to imply uniformity in the structure of the integrated management systems as per this QuEnHeSa model or uniformity of documentation.
The QuEnHeSa model can be used by organizations, as a guide, to implement integrated (quality, environmental, occupational health and safety) management systems and to assess the organization’s ability to meet customer, statutory and regulatory requirements applicable to the product, and the organization’s own requirements and also compliance to the requirements of this QuEnHeSa model. During the development of this QuEnHeSa model, following twelve principles have been considered:
• Customer focus,
• Leadership,
• Involvement of people,
• Process approach,
• System approach to management,
• Continual improvement,
• Factual approach to decision making,
• Mutually beneficial supplier relationship,
• Environmental performance,
• Prevention of pollution,
• Health and safety performance,
• Prevention of accidents

‘QuEnHeSa’ model promotes process approach

The QuEnHeSa model promotes the adoption of process approach while developing, implementing and improving the effectiveness of the integrated management systems based on this QuEnHeSa model. An organization has to determine and manage numerous linked activities. The process approach of QuEnHeSa model promotes the „Plan-Do-Check-Act‟ methodology. Sustainable performance in implementing QuEnHeSa model is achieved through commitment, planning, implementation, monitoring, measurement and continual improvement. The QuEnHeSa model requirements are organized into eight elements (in clauses 4 to 11). Organizations implementing QuEnHeSa model must demonstrate their commitment for continual improvement of the performance and effectiveness of the integrated management
Systems.

Compatibility with other management systems

The following standards have been taken into consideration during the development of the QuEnHeSa model:
- ISO 14001
- OHSAS 18001
- ISO 9001

The QuEnHeSa model is compatible with OHSAS 18001:2007, ISO 14001:2004 EMS, and ISO 9001:2008 QMS Standards. Organizations wishing to implement integrated management systems will find this QuEnHeSa model document as useful document.

QuEnHeSa model development journey

QuEnHeSa model development journey started in June 2010, when Dr. Divya Singhal and Keshav Ram Singhal started their efforts to develop a model to integrate quality, environmental and occupational health and safety management systems. The developers issued the first draft of the model in September 2010. The copy of the first draft of the model was sent to hundreds of professionals for their comments and suggestions. Many of the professionals appreciated the efforts of the developers through their email and many forwarded their suggestions. The developers issued the second draft and final draft in November 2010 and January 2011 respectively. A few of them are as under:

Robert Wimmers (Netherlands) stated – “The ISO 9001 governs the relationship between producer and client. The ISO 14001 governs the relationship between producer and its environment (be it local or global). The OHSAS 18001 governs the relationship between the producer and its internal employees and visitors. The main challenge facing anyone integrating these systems is to make certain any and all relationships are fully covered by the integrated system.”

Helmut Jilling (Cleveland, Ohio) stated – “I liked it, and fully support the idea of integrating the systems. I have audited many companies who use a fully integrated approach. However, wouldn’t it be simpler to call it Q+EHS instead of QuEnHeSa.” He also stated – “The integration sounds like a good approach.”

Alice Correa (Brazil) sent her specific comments on the contents of the model. Alice stated – “First, I must say I have a particular view of integration of quality, environmental and health and safety issues. I see integration as not only integrating what the system have in common but also integrating issues that are just present in one of the systems and can add values to the QuEnHeSa performance as a whole. In this way these three aspects of business can be integrated in practice and not only on paper. The guide you have provided is a good reference but I believe much focused in the common issues among standards. It is helpful once it puts all the requirements in one single document. It could also, in my opinion, be a great contribution if it highlighted the possibility of integration of ‘what is not common’ in that case it would be more of implementation guidance.”

Martin Anderson (UK) provided his specific comments. Martin suggested adding an appendix showing the mapping between the QuEnHeSa and standards (just to verify completeness) and the final version has included the same.

Andrew Cutz (Canada) stated about the QuEnHeSa model – “An interesting idea …”

Priyavrat Thareja (India) stated – “QuEnHeSa model essentially carries the same format as QMS, thus simple to understand and integrate.”

Sally Goodman (UK), who reviewed QuEnHeSa model draft 1 and suggested a few points related to policy, planning, human resources, addressing competence of auditors etc. A few suggestions are under consideration of the developers, which she suggested for movement and integration of sections. Sally also reviewed QuEnHeSa model draft 2 and stated QuEnHeSa model to be a useful document and also suggested a few points.

Prof. James Evans (University of Cincinnati) commented, “I think this is a wonderful and innovative concept …”

The developers say, “Any accomplishment requires the effort of many people and this work of developing QuEnHeSa model is no different. This model is the result of a collection from various sources, such as magazines, periodicals, speakers, writers, participants, emails, discussion notes at various internet sites and groups, over the last many years. Unfortunately, sources were not always noted or available, hence it is difficult for us to provide an accurate acknowledgement. Regardless of the source, we wish to express our gratitude to all those who may have contributed to this work, even though anonymously. We always invite suggestions for improvement.”

Final Draft Informative version of QuEnHeSa model is available free. Persons / organizations interested to get a copy should contact by email to krsinghal@rediffmail.com. Full text of the Final Draft is available on a support contribution of US$ 25 (from organization / person outside India), Rs. 500 (from organization / person within India).

‘QuEnHeSa’ Model Introduction

‘QuEnHeSa’ Model is a model for integrating quality, environment, health and safety management systems’ requirements into a single document, thus benefiting thousands of organizations who are implementing ISO 9001:2008 QMS, ISO 14001:2004 EMS and OHSAS 18001:2007 Standards. The adoption of ‘QuEnHeSa’ Model should be a strategic decision of an organization. The design and implementation of ‘QuEnHeSa’ model (implementation of integrated QMS, EMS and OHSAS management systems) is influenced by:
• organization’s environment (present and future) and the risks associated with the organization’s environment,
• varying needs of the organization,
• particular objectives of the organization,
• products the organization provides,
• processes the organization employs,
• organization’s activities,
• legal and other requirements,
• size, type and structure of the organization

The purpose of ‘QuEnHeSa’ Model is to provide a model to follow in setting up and operating integrated management systems (integrating quality, environment, occupational health and safety management systems). This model incorporates the features on which developers of ‘QuEnHeSa’ model have reached a consensus. It is not the intention of this model to imply uniformity in the structure of the integrated management systems as per this ‘QuEnHeSa’ model or uniformity of documentation.

This ‘QuEnHeSa’ model can be used by organizations, as a guide, to implement integrated (quality, environmental, occupational health and safety) management systems and to assess the organization’s ability to meet customer, statutory and regulatory requirements applicable to the product, and the organization’s own requirements and also compliance to the requirements of this ‘QuEnHeSa’ model.
During the development of this ‘QuEnHeSa’ model, following twelve principles have been considered:
• customer focus,
• leadership,
• involvement of people,
• process approach,
• system approach to management,
• continual improvement,
• factual approach to decision making,
• mutually beneficial supplier relationship,
• environmental performance,
• prevention of pollution,
• health and safety performance,
• prevention of accidents