Press Note
“QuEnHeSa‟ is a model for integrating quality, environment, health and safety management systems‟ requirements into a single document, thus will benefit thousands of organizations implementing integrated management systems. The model is in development stage and its first draft was issued in the month of September 2010, second draft in November 2010 and final draft in January 2011. This model is being developed by Dr. Divya Singhal and Keshav Ram Singhal, who started their efforts for developing this model in June 2010. Copies of the first draft of this model were sent to hundreds of professionals and users all over the world. Many of the professionals have responded with useful comments and suggestions. The developers have adhered to the following stipulated „QuEnHeSa‟ model development plan: Issue of „QuEnHeSa‟ model draft 1 – September 2010 Issue of „QuEnHeSa‟ model draft 2 – November 2010 Issue of „QuEnHeSa‟ model final draft – January 2011 Release of „QuEnHeSa‟ model – issue no. 1 was due in March/April, 2011, however the developers are in the process of reviewing of the final draft and then release the model issue no. 1. Review of model will be a continuous process. The purpose of „QuEnHeSa‟ model is to provide a model to follow in setting up and operating integrated management systems (integrating quality, environmental, occupational health and safety management systems). The model can be used by organizations, as a guide, to implement integrated (Qu = quality, En = environmental, HeSa = occupational health and safety) management systems and to assess the organization‟s ability to meet customer, statutory and regulatory requirements applicable to the product, and the organization‟s own requirements and also compliance to the requirements as per the model. During the development of the „QuEnHeSA‟ model, following twelve principles have been considered: Customer focus, Leadership, Involvement of people, Process approach, System approach to management, Continual improvement, Factual approach to decision making, Mutually beneficial supplier relationship, Environmental performance, Prevention of pollution, Health and safety performance, and Prevention of accidents
The „QuEnHeSa‟ model requirements are organized into eight broad elements (clause 4 to 11) as under:
Clause 4 – „QuEnHeSa‟ – Integrated management systems
Clause 5 – Management responsibility
Clause 6 – Resource management
Clause 7 – Design and development
Clause 8 – Purchasing
Clause 9 – Implementation, operation and product realization
Clause 10 – Emergency preparedness and response
Clause 11 – Monitoring, measurement, analysis and improvement
QuEnHeSa Model Introduction General „QuEnHeSa‟ Model is a model for integrating quality, environment, health and safety management systems‟ requirements into a single document, thus benefiting thousands of organizations who are implementing ISO 9001:2008 QMS, ISO 14001:2004 EMS and OHSAS 18001:2007 Standards. The adoption of „QuEnHeSa‟ Model should be a strategic decision of an organization. The design and implementation of „QuEnHeSa‟ model (implementation of integrated QMS, EMS and OHSAS management systems) is influenced by: organization‟s environment (present and future) and the risks associated with the organization‟s environment, varying needs of the organization, particular objectives of the organization, products the organization provides, processes the organization employs, organization‟s activities, legal and other requirements, size, type and structure of the organization
The purpose of „QuEnHeSa‟ Model is to provide a model to follow in setting up and operating integrated management systems (integrating quality, environment, occupational health and safety management systems). This model incorporates the features on which developers of „QuEnHeSa‟ model have reached a consensus. It is not the intention of this model to imply uniformity in the structure of the integrated management systems as per this „QuEnHeSa‟ model or uniformity of documentation.
This „QuEnHeSa‟ model can be used by organizations, as a guide, to implement integrated (quality, environmental, occupational health and safety) management systems and to assess the organization‟s ability to meet customer, statutory and regulatory requirements applicable to the product, and the organization‟s own requirements and also compliance to the requirements of this „QuEnHeSa‟ model. During the development of this „QuEnHeSa‟ model, following twelve principles have been considered: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, mutually beneficial supplier relationship, environmental performance, prevention of pollution, health and safety performance, prevention of accidents
‘QuEnHeSa’ model promotes process approach This „QuEnHeSa‟ model promotes the adoption of process approach while developing, implementing and improving the effectiveness of the integrated management systems based on this „QuEnHeSa‟ model. An organization has to determine and manage numerous linked activities. The process approach of „QuEnHeSa‟ model promotes the „Plan-Do-Check-Act‟ methodology.
Sustainable performance in implementing „QuEnHeSa‟ model is achieved through commitment, planning, implementation, monitoring, measurement and continual improvement. The „QuEnHeSa‟ model requirements are organized into eight elements (see clauses 4 to 11). Organizations implementing „QuEnHeSa‟ model must demonstrate their commitment for continual improvement of the performance and effectiveness of the integrated management systems. Compatibility with other management systems The following standards have been taken into consideration during the development of this „QuEnHeSa‟ model:
- ISO 14001
- OHSAS 18001
- ISO 9001
This edition of „QuEnHeSa‟ model is compatible with OHSAS 18001:2007, ISO 14001:2004 EMS, and ISO 9001:2008 QMS Standards. Organizations wishing to implement integrated management systems will find this „QuEnHeSa‟ model document as useful document. 1 Scope 1.1 General This „QuEnHeSa‟ model specifies requirements for integrated management systems (integrating quality, environment, health and safety management systems) where an organization:
(a) needs to demonstrate its ability to consistently provide product that meets customer requirements and applicable legal requirements,
(b) aims to enhance customer satisfaction through the effective application of the model,
(c) wishes to establish, implement and maintain integrated management systems in accordance with the requirements of this model,
(d) wishes to eliminate or minimize risk, including occupational health and safety risks,
(e) wishes to continually improve its performance,
(f) wishes itself of conformity with its „QuEnHeSa‟ policy,
(g) wishes to conduct self-assessment of their conformity with this „QuEnHeSa‟ model
1.2 Application Requirements mentioned in this „QuEnHeSa‟ model are generic and are intended to be applicable to all organizations, regardless of type, size and product they provide. Where any requirement(s) of this „QuEnHeSa‟ model are not applicable due to the nature of an organization and its product, the same can be considered for exclusion, provided justification for exclusion is clearly mentioned and such exclusions do not affect organization‟s ability, or responsibility, to provide products that meet customer, applicable legal and other requirements. Comments received for ‘QuEnHeSa’ model Robert Wimmers (Netherlands) stated – “The ISO 9001 governs the relationship between producer and client. The ISO 14001 governs the relationship between producer and its environment (be it local or global). The OHSAS 18001 governs the relationship between the producer and its internal employees and visitors. The main challenge facing anyone integrating these systems is to make certain any and all relationships are fully covered by the integrated system.” Helmut Jilling (Cleveland, Ohio) stated – “I liked it, and fully support the idea of integrating the systems. I have audited many companies who use a fully integrated approach. However, wouldn‟t it be simpler to call it Q+EHS instead of QuEnHeSa.” He also stated – “The integration sounds like a good approach.” Alice Correa (Brazil) stated – “First, I must say I have a particular view of integration of quality, environmental and health and safety issues. I see integration as not only integrating what the system have in common but also integrating issues that are just present in one of the systems and can add values to the QuEnHeSa performance as a whole. In this way these three aspects of business can be integrated in practice and not only on paper. The guide you have provided is a good reference but I believe much focused in the common issues among standards. It is helpful once it puts all the requirements in one single document. It could also, in my opinion, be a great contribution if it highlighted the possibility of integration of „what is not common‟ in that case it would be more of implementation guidance.” Martin Anderson (UK) stated – “You could add an appendix showing the mapping between the QuEnHeSa and standards (just to verify completeness). Outsourced process, I think this needs more thought and guidance. 9.10 – Participation can also include consultation on Operational, Quality and Environmental issues. 10 – Emergency preparation should also require tests of contingency plans, and the analysis of the results.” Andrew Cutz (Canada) stated about the QuEnHeSa model – “An interesting idea …” Priyavrat Thareja (India) stated – “QuEnHeSa model essentially carries the same format as QMS, thus simple to understand and integrate.”
Sally Goodman (UK) suggested a few points related to policy, planning, human resources, addressing competence of auditors etc. A few suggestions are under consideration, which he suggested for movement and integration of sections, such as, section 5.6 (Planning – Hazard identification and risk assessment procedure) before section 5.5 (Planning – „QuEnHeSa‟ objectives and targets), section 5.5 (Planning – „QuEnHeSa‟ objectives and targets) after section 10 (Planning – Legal and other requirements), section 5.15 (Management review) at the end, section 9.9 (control of monitoring and measuring equipment) be part of section 11 (Monitoring, measurement, analysis and improvement). Sally also reviewed model draft 2 and stated QuEnHeSa model to be a useful document and also suggested a few points. Prof. Jim Evans (University of Cincinnati) commented, “I think this is a wonderful and innovative concept …”
Organizations interested to implement integrated management system with the help of ‘QuEnHeSa’ model – Final Draft’ may contact one of the developers by sending an email to: krsinghal@rediffmail.com.
A blog „QuEnHeSa Model for Integrated Management Systems‟ provides awareness articles on the issue and same may be perused at http://quenhesa.blogspot.com.
Press Note released by: Keshav Ram Singhal, 117, Jeevan Vihar Colony, Anasagar Circular Road, Ajmer – 305004, India. Email: krsinghal@rediffmail.com
